Dominion Energy Ohio Issues Scammer Alert to Customers

CLEVELAND, OH (STL.News) Dominion Energy Ohio warns customers not to provide banking or other personal information to scammers who claim such data is required to receive a new federal tax cut credit.  The company reminds customers they will begin receiving those credits automatically, beginning in April 2020, in their monthly bills.

On December 4, the Public Utilities Commission of Ohio approved a settlement negotiated among Dominion Energy, the Commission and the Ohio Consumers’ Counsel, which, among other elements, will pass through a $50.9 million credit to customers over a 12-month period.

Dominion Energy has received reports this week of people purporting to work for the company telephoning customers and demanding they provide banking account and other personal information in order to receive the credits.  Neither state regulators nor utilities, such as Dominion Energy Ohio, will ever contact a customer by phone or ask for personal financial information to receive a bill credit of any type, regardless of the circumstances.

What to do if you think you have received a scam phone call:

  • Don’t provide any identifying information such as your social security, bank account, credit or debit card numbers.
  • Hang up.
  • Report suspicious calls, texts and email to Dominion Energy and local authorities.  Never dial the phone number the scammers provide.