Governor Ducey, Council Members To Discuss State Efforts To Better Serve Arizonans
At the heart of that work are a diverse group of dedicated and hardworking state employees who take innovative approaches to meet Arizonans’ needs and ensure our state remains the best place to live, work, recreate, retire, do business, get an education and raise a family.
Among them are Rosa Jackson and Nola Barnes, two long serving state workers who help keep the wheels turning at Arizona’s agencies.
Rosa Jackson, a 29-year veteran of the Arizona Department of Transportation, spent her first 15 years as a customer service representative and just recently retired from her position as an administrative assistant.
“I loved working with customers because helping people makes me happy,” said Jackson. “I was never tempted to work anywhere but ADOT. I always wanted to stay here because everyone is so helpful and if I needed assistance I got it. I love the people I work with.”
Nola Barnes, who is celebrating her 30th anniversary with the State today, started working for the State as a front desk clerk in the Family Assistance Administration office within the Department of Economic Security in Eloy, Arizona. After serving in her initial role for a few years, she applied to be the staff assistant for the Administrator of the Office of Facilities Management. She was later promoted into the Administrator role and served in that role for years before moving over to the Department of Administration, where she became the General Manager for Building and Planning Services. Within a decade, she was promoted to the Assistant Director, General Services Division, where she has served since 2015.
“I know that when I started working answering phones and greeting families in my twenties, I never expected to have the opportunities that I did to learn and grow within the State,” said Barnes. “Now, looking back over a long and fulfilling career, I am thankful for positive mentor relationships along the way and all of the important work I got to be a part of serving the people of Arizona. I think the key to longevity within the State is to take advantage of mentorship opportunities that help make connections and establish roots for a long term career.”
In addition to key employees like Jackson and Barnes, Arizona’s state agencies utilize proven programs and systems to operate efficiently and meet Arizonans’ needs.
The Arizona Management System (AMS) was implemented by Governor Ducey in 2015 with the goal of better serving the people of Arizona. AMS has eliminated government waste, reduced costs and enhanced customer service by empowering employees to identify strategic goals and solutions.