U.S. Attorney’s Office reaches agreement with the Fox Theatre to improve services

(STL.News) – The U.S. Attorney’s Office for the Northern District of Georgia has entered into an agreement with the Fox Theatre, Inc. (“the Fox”) to improve the quality and availability of auxiliary aids and services for customers who are deaf or hard of hearing.  The agreement with the Fox is the culmination of negotiations that led to greater accessibility for persons who are deaf and hard of hearing.

“The cooperative process between the Fox and our office led to this agreement and is an example of what can be accomplished through collaboration between private industry and the government,” said U. S. Attorney Byung J. “BJay” Pak.  “By strengthening the Fox Theatre’s services for people who are deaf or hard of hearing, this agreement will make a difference in the lives of people who are hard of hearing or deaf and wish to enjoy a live theatre performance.”

The agreement will resolve complaints regarding a violation of the Americans with Disabilities Act (“ADA”) that were filed with the U.S. Attorney’s Office.  The complaints alleged that customers with hearing disabilities were denied effective communication in violation of the ADA.  Under the agreement, the Fox will continue to provide auxiliary aids and services necessary for deaf and hard of hearing individuals to enjoy the programs and services at the Fox.  These auxiliary aids and services have been expanded to include closed captioning.  Additionally, as set forth in the agreement, the Fox will evaluate the effectiveness of its auxiliary aids and services and explore innovative methods to ensure effective communication for people who are deaf or hard of hearing.

This agreement was achieved with extensive input and assistance from the Georgia Advocacy Office.  The U.S. Attorney’s Office, Northern District of Georgia recognizes and appreciates the valuable contribution of our stakeholders.

Assistant U.S. Attorney Aileen Bell Hughes, Civil Rights Enforcement Coordinator for the U.S. Attorney’s Office, handled this matter.

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