New York – Federal Broadband Affordability Program

Governor Hochul Announces 100,000 Families Have Joined Federal Broadband Affordability Program

New York (STL.News) Governor Kathy Hochul announced more than 100,000 additional qualifying families have enrolled in the federal government’s Affordable Connectivity Program since New York launched a multi-agency broadband outreach initiative to spur enrollment.  The federal program provides discounts of up to $30 a month toward internet service for eligible low-income families.

“The past two years have reminded us how crucial reliable and affordable broadband is, so we can stay connected to family, work, school and healthcare services,” Governor Hochul said.  “I am proud of the collaboration of our state agencies and our partnership with the federal government to bring broadband across the state, and am committed to continuing these efforts to connect all New Yorkers.”

As a direct result of a multi-agency, multi-pronged outreach effort led by the New York State Department of Public Service (DPS), the state continues to increase the number of eligible enrollees daily.  With over 715,000 households receiving the monthly subsidy as of March 14, 2022, New York leads among the four largest states with nearly 40 percent enrollment.  The campaign, which launched in early January, started with less than 30 percent of eligible households enrolled.  The eligible families that have just joined will receive approximately $36 million, bringing the total annual subsidies to more than $250 million.

DPS CEO Rory M. Christian said, “Outreach and consumer advocacy is a priority for the state, and I am pleased with the success of this outreach initiative that will help ensure that all income-eligible New Yorkers will have access to high-speed internet at a reasonable price.”

DPS, in coordination with other public-facing state agencies and internet service providers, leads the statewide, all-of-government awareness and marketing campaign under the Governor’s ConnectALL initiative to increase enrollment among eligible New Yorkers.

New York State agencies involved in the broadband outreach initiative and their efforts include:

  • The Office of Temporary and Disability Assistance is directing social services agencies to share outreach materials with clients and contracted service providers, and is generating auto broadband subsidy autoreplies on all emails and publishing outreach on all social media outlets.
  • Housing and Community Renewal is reaching out to nonprofit housing partners and property owners, and promoting on social media.
  • Office of Children and Family Services is promoting the broadband subsidy through local departments of social services, childcare licensors, childcare providers, foster care, and voluntary agencies, and promoting on social media.
  • Department of Labor is promoting the subsidy through its statewide outreach channels, property owners in its portfolio to provide program materials for both posting in common areas and distributing to their residents, a PSA video, and promoting on social media.
  • The Department of Motor Vehicles is sending emails and continuing a social media advertising campaign, broadcasting a PSA video on TV monitors in state-operated DMV offices in NYC, Long Island, and the counties of Albany, Westchester, Rockland, and Onondaga, as well as mailing approximately five million informational inserts throughout the year when customers receive their driver license.
  • Empire State Development is sharing information through the Regional Economic Development Councils and leveraging long-term partnerships with internet service providers to increase awareness and enrollment